There are several points that need to be considered when selecting home care providers.
The care provider is encouraged to visit you at home before beginning the service. This will ensure that you are satisfied with your choice of provider and allow you the opportunity to address the needs and give them the chance to see the atmosphere in which they are going to operate. If necessary, when the provider comes, arrange for a member of your family or friend to be present. You may want to check out Enfield Home Care Agency for more. Any questions you may have during their stay will be addressed by a good care provider.
A ‘Statement of Intent’ is created by all organisations, setting out their goals and objectives and the scope of the services they provide.
If you hire an organisation, a contract setting out the terms and conditions should be issued to you.
You should be kept aware of any problems related to your treatment and you may want to recommend that a family member or friend be kept informed as well.
Employees should regard you as a person with dignity and value, and your privacy must be protected at all times.
There must be specific written instructions and robust protocols for how medicine should be treated and supported by employees.
You should be able to make your own choices and encouraged to preserve your freedom.
Providers of home care must have in place policies that secure you and the way you are handled and cared for.
This will include policies and procedures that decrease the risk and possibility of an accident for you or your employees.
Policies that protect you from any form of aggression, including physical, emotional and financial abuse, will be in effect. If you ask them to purchase items or pay bills on your behalf, a policy must be in place that sets out how employees can manage money.
Workers are asked not to accept gifts or cash from their customers, and the department will provide specific instructions to ensure that employees do not involve you in lending or borrowing cash or taking care of something on your behalf that is valuable.
Employees should make sure that when they work for you, you are safe and happy in your own house. This will require an agreement on your home access agreement,
Staff would have ID cards displaying a photograph of the care worker, their name, department name, agency contact information.
The agency staff will keep a written record of the treatment given, including any improvements in your health and any injuries that have occurred.
They will conduct risk analyses of the home as well as a manual handling test as part of the agency tour. This will determine how they will help move you safely. Employees will be professionally qualified to use devices such as a hoist to help you comfortably carry your weight.